FAQs
Shipping
Type | Cost | Estimated time |
---|---|---|
US, Canada & Mexico (Express) | Free on orders over $400USD $15USD for orders under $400USD |
4-7 Business Days* |
Asia, Europe, UK & Pacific Islands (Express) | Free on orders over $400USD $15USD for orders under $400USD |
4-7 Business Days* |
Rest of the World (Express) | Free on orders over $500USD $25USD for orders under $500USD |
2-7 Business Days* |
Type | Cost | Estimated time |
---|---|---|
Australia (Standard) | Free on orders over $250USD $10USD on orders under $250USD |
3-8 Business Days* |
Australia (Express) | Free on orders over $400USD $12USD for orders under $400USD |
1-3 Business Days* |
New Zealand (Express) | Free on orders over $300USD $15USD for orders under $300USD |
4-8 Business Days* |
All orders are dispatched from our Melbourne Warehouse via DHL Express. Track your order HERE via DHL.
We've made a commitment to ensure orders are sent out as soon as possible, however during high volume periods such as sales and holiday periods, please allow 1–3 business days for your order to be processed and dispatched.
If you are shopping from Australia or New Zealand, please visit our Australia store HERE.
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Information
STEELE ONLINE RETURN POLICY
We want you to be 100% happy with your steele online purchase.
If you need to make a return, you may submit a return of your full price item within 30 days of your online order date for a refund or credit note for exchange.
Please include your returns paperwork in your package.
RETURN CONDITION
Returned items must be in their original condition, unworn, unwashed and with all tags still attached.
The items must have been purchased from the steelelabel.com.
SALE ITEMS
Sale items or items purchased with a discount code (excluding the 15% First Time Subscriber Discount, 15% Off Two-Piece Sets Promotion and 15% Off Match With Your M I N I . Discount) are not eligible for return or exchange. Returns of sale items will not be processed. Unauthorised package returns will incur an additional $10 processing fee.
HOW TO MAKE A RETURN
To submit your return, post your return to us at:
steele Returns
733 Glenferrie Road
Hawthorn VIC 3122
Please include your returns paperwork in your package.
RETURNS SHIPPING COST
You are responsible for shipping charges to return garments.
We recommend you use a trackable prepaid method of return.
Please find a general guide to brand sizing below.
You can find the measurements and fit descriptions for each style in the individual product descriptions. If you have any further questions, please contact our Customer Care Team HERE
We endeavour to dispatch all orders placed before 2pm (AEST) Monday-Friday on the same day. Any orders placed after this cut-off time will be dispatched the following business day.
We've made a commitment to ensure orders are sent out as soon as possible, however during high volume periods such as sales and holiday periods, please allow 1–3 business days for your order to be processed and dispatched.
We understand you're probably excited to receive your steele purchases soon, so we just wanted to let you know a few things to bear in mind when placing any preorders.
Please note all windows quoted are dispatch windows, meaning your parcel will leave our warehouse within the date window provided.
Order Date | Style | Size | Dispatch Window |
---|---|---|---|
Orders placed from 22.09 | Eadie Dress - Pink Check | XL | 25 OCT - 31 OCT |
Style | Order Date | Size | Dispatch Window |
---|---|---|---|
Eadie Dress - Pink Check | Orders placed from 22.09 | XL | 25 OCT - 31 OCT |