FAQs
Shipping
Type | Cost | Estimated time |
---|---|---|
US, Canada & Mexico (Express) | Free on orders over $400USD $15USD for orders under $400USD |
3-6 Business Days* |
Asia, Europe, UK & Pacific Islands (Express) | Free on orders over $400USD $15USD for orders under $400USD |
3-6 Business Days* |
Rest of the World (Express) | Free on orders over $500USD $25USD for orders under $500USD |
5-7 Business Days* |
Type | Cost | Estimated time |
---|---|---|
Australia (Standard) | Free on orders over $300AUD $10 on orders under $300AUD |
3-8 Business Days* |
Australia (Express) | Free on orders over $400AUD $12 for orders under $400AUD |
1-3 Business Days* |
New Zealand (Express) | Free on orders over $350AUD $20 for orders under $350AUD |
3-5 Business Days* |
All orders are dispatched from our Melbourne Warehouse via Australia Post International Express.
We've made a commitment to ensure orders are sent out as soon as possible, however during high volume periods such as sales and holiday periods, please allow 1–3 business days for your order to be processed and dispatched.
If you are shopping from Australia or New Zealand, please visit our Australia store HERE.
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Information
STEELE ONLINE RETURN POLICY
We want you to be 100% happy with your steele online purchase.
If you need to make a return, you may submit a return of your full price item within 30 days of your online order date for a refund or credit note for exchange.
RETURN CONDITION
Returned items must be in their original condition, unworn, unwashed and with all tags still attached. The items must have been purchased from steelelabel.com.
SALE ITEMS
Items marked as Final Sale are not eligible for return and will not be processed for return.
Unauthorised package returns will incur an additional $10 processing fee.
Items purchased using the 15% First Time Subscriber Discount and 15% Off Two-Piece Sets Promotion are eligible to return for a credit note or refund within 30 days of your purchase.
HOW TO MAKE A RETURN
Please note that our Australia Post returns portal is only applicable to our customers with an Australian delivery address. To submit your return, post your return to us at:
steele Returns
1/129 Lower Plenty Road
Rosanna VIC 3084
Please include your returns paperwork in your package.
You are responsible for shipping charges to return garments. We recommend you use a trackable prepaid method of return.
Please find a general guide to brand sizing below.
You can find the measurements and fit descriptions for each style in the individual product descriptions. If you have any further questions, please contact our Customer Care Team HERE
We endeavour to dispatch all orders placed before 2pm (AEST) Monday-Friday on the same day. Any orders placed after this cut-off time will be dispatched the following business day.
We've made a commitment to ensure orders are sent out as soon as possible, however during high volume periods such as sales and holiday periods, please allow 1–3 business days for your order to be processed and dispatched.
We understand you're probably excited to receive your steele purchases soon, so we just wanted to let you know a few things to bear in mind when placing any preorders.
Please note all windows quoted are dispatch windows, meaning your parcel will leave our warehouse within the date window provided.
Order Date | Style | Size | Dispatch Window |
---|---|---|---|
Orders placed from 10.09 | Daniella Pant - Cerulean Check | ALL SIZES | 10 NOV - 20 NOV |
Style | Order Date | Size | Dispatch Window |
---|---|---|---|
Daniella Pant - Cerulean Check | Orders placed from 10.09 | ALL SIZES | 10 NOV - 20 NOV |